I was so disappointed and dissatisfied with the service not the product. I want to say that all my purchases mostly from express and I love the brand and I returned items before with no problem at all. And she said “I am returning these for you and I don’t have to “ then She gave me the receipt and I left. I went back to the store and found her looking at me with disgust and took the bag from me and throw it on the counter with such very aggressive behavior. Go somewhere else” I immediately contacted the the company by phone where they were so polite and apologized to me and asked me to go back to her and she will return the item for you. Hours: 400 Miracle Mile Dr, Rochester NY 14623 (585) 475-0870 Directions Tips. ( meaning she did not read it and she was pointing to anything depending on that I am not going to read it) when I asked her where is it, she replied “ merry Christmas, I won’t return these items. Express Factory Outlet at 400 Miracle Mile Dr, Rochester NY 14623 - hours, address, map, directions, phone number, customer ratings and comments. As I was reading it, what she mentioned was not written. She gave me the receipt and told me it is written on the back. Manger Angelica told me you can go somewhere else and you should bring the tag with the jeans. I had terrible experience returning an item to this specific store, manger Angelica was so rude and she refused to return jeans even though I had the receipt and the item was less than 30 days since I purchased it.
